Step 2: Right-click on your Outlook data file, click Rename and then add Backup at the end of it. In the File Explorer, click View, and then check Hidden items to view the folder. NOTE: If you can’t see the AppData folder, it’s because the folder is hidden by default. In the above path, “ C” is the drive where Windows is installed, and UserName is your user account name. Step 1: Open up the File Explorer and navigate to the following folder.Ĭ:\Users\UserName\AppData\Local\Microsoft\Outlook If the above method didn’t for you, you could fix the hanging issue by creating a new Outlook data file. The application should now start without any issues. Start the Outlook program again normally now. Outlook 2016 or Outlook 365 should open now without hanging. Step 3: When you see the Choose Profile dialog, choose a profile (if you have multiple profiles), and then click OK button. Make sure you typed the name correctly, and then try again” error. Else you will get “ Windows cannot find Outlook.exe/safe. NOTE: Be sure to add a space between Outlook.exe and /safe. Step 2: Type Outlook.exe /safe and then press Enter key to open Outlook 2016 or Outlook 365 in Safe mode. Step 1: Simultaneously press the Windows logo and R keys on the keyboard to open Run command dialog.
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